Refund Policy for BeautyGang.com
At BeautyGang.com, we strive to provide you with high-quality beauty products that meet your expectations. However, we understand that there may be instances where you need to return or refund a purchase. Please review our refund policy to understand the terms and conditions.
1. Eligibility for Refunds:
- To be eligible for a refund, the item must be unused, in its original packaging, not opened, and in the same condition as received.
- Refund requests must be initiated within 1 day of the recieving date.
2. Non-Refundable Items:
- Certain items are non-refundable, including but not limited to:
- Products that have been used or opened.
- Items purchased on sale or during promotional events.
- Gift cards.
3. Return Process:
- To initiate a return, please contact our customer support team with your order number and a brief explanation and photos/videos of the reason for the return.
- Our customer support team will guide you through the return process, providing you with a return authorization if applicable.
4. Return Shipping:
- Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service to ensure that your return is received.
5. Inspection and Processing:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, a refund will be processed to the original payment method within 15 business days.
6. Refund Exceptions:
- If your refund is not processed within the expected timeframe, please contact our customer support team for assistance.
- Refunds may be subject to deductions for shipping costs, discounts, or promotions.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with photos/videos of the product and packaging. We will arrange for a replacement or a refund.
8. Contact Information:
- If you have any questions or concerns regarding our refund policy, please contact our customer support team .
Thank you for shopping at BeautyGang.com. We value your satisfaction and are here to assist you with any concerns you may have.